1. What Amadeus Is Used For

Travel agents use Amadeus to:

• Search flight availability

• Compare airline schedules and fares

• Create PNR (Passenger Name Record)

• Issue airline tickets

• Rebook or cancel flights

• Add special requests (meals, seats)

• Check passenger information

The system works through commands typed into the reservation interface.

2. Basic Amadeus Screen Structure

When you open Amadeus, you usually see:

Agents mainly work through short command codes.

3. Important Basic Commands

These commands are used every day in Amadeus.

Learning these commands is the first step in mastering Amadeus.

4. How to Check Flight Availability

To search flights between cities.

Example command:

AN20JUNBLRDXB

Meaning:

• AN = Availability neutral

• 20JUN = Travel date

• BLR = Bangalore

• DXB = Dubai

This will display available flights.

5. Understanding Flight Display

Example display:

You will see booking classes like:

• Y – Economy

• J – Business

• F – First Class

Numbers next to them show available seats.

6. How to Sell a Seat

Once you find a flight, you book the seat.

Example:

SS1Y1

Meaning:

• SS = Sell seat

• 1 = Number of passengers

• Y = Booking class

• 1 = Flight line number

7. Enter Passenger Name

After selling the seat, add passenger details.

Example:

NM1RAHUL/KUMAR MR

Meaning:

• NM = Name field

• 1 = Number of passengers

• Passenger name

8. Add Contact Information

Example command:

AP9876543210

Adds passenger phone number.

Email example:

APE-Rahul@email.com

9. Add Ticket Time Limit

Set ticket deadline.

Example:

TKTL15JUN

Meaning ticket must be issued before 15 June.

10. End and Save Booking

To save the reservation:

ET

This command ends the transaction and creates the PNR.

The system will show a PNR record locator like:

ABC123

This is the booking reference.

11. Retrieve Existing Booking

To open an existing reservation:

RTABC123

Where ABC123 is the PNR.

12. Cancel Flight Segment

To cancel a segment:

XE1

This removes flight segment 1.

13. Display Fare

To check ticket fare:

FXP

The system calculates the price.

14. Issue Ticket

Once payment is confirmed, ticket is issued using:

TTP

This creates the electronic airline ticket.

15. Add Special Service Requests (SSR)

Example:

Meal request:

SRVGML

Seat request:

ST

Wheelchair request:

SRWCHR

16. Useful Amadeus Help Commands

If you forget commands, use help.

Examples:

HE AN
HE PNR
HE SS

The system will show instructions.

17. Example Booking Workflow

Typical booking process in Amadeus:

1. Check flights

2. Sell seats

3. Enter passenger name

4. Add contact details

5. Set ticketing time limit

6. Save PNR

7. Price itinerary

8. Issue ticket

18. Other Services Available in Amadeus

Besides flights, Amadeus also supports:

• Hotel reservations

• Car rentals

• Travel insurance

• Tour packages

These services help travel agencies provide complete travel solutions.

19. Skills Travel Agents Should Learn

To work professionally with Amadeus, agents should practice:

• PNR creation

• Fare pricing

• Ticket issuance

• Rebooking flights

• Refunds and cancellations

With practice, agents can manage bookings quickly.

20. Where Amadeus Is Used

Amadeus is used worldwide by:

• Travel agencies

• Airlines

• Corporate travel departments

• Online travel companies

It works alongside other systems like Sabre Global Distribution System and Travelport Galileo.

1. System Help Commands

2. Flight Availability Commands

Explanation example:

AN20JUNBLRDXB

• AN = Availability Neutral

• 20JUN = Date

• BLR = Bangalore

• DXB = Dubai

3. Selling Flight Seats

4. Passenger Name Commands

5. Contact Information

6. Ticketing Commands

7. Save or End Booking

8. Retrieve PNR

9. Cancel Flight Segment

10. Fare Display and Pricing

11. Ticket Issuance

12. Seat and Meal Requests

13. Special Services (SSR)

14. Display Commands

15. Queue Management

Example Basic Booking Flow

A simple booking in Amadeus usually follows this process:

1️⃣ Search flight
AN20JUNBLRDXB

2️⃣ Sell seat
SS1Y1

3️⃣ Enter passenger name
NM1SHARMA/RAHUL MR

4️⃣ Add contact
AP9876543210

5️⃣ Set ticket limit
TKTL15JUN

6️⃣ Save booking
ET

7️⃣ Price ticket
FXP

8️⃣ Issue ticket
TTP

1. Advanced Availability Commands

2. Flight Information Commands

3. Advanced Sell Commands

4. PNR Passenger Management

5. Contact & Remarks

6. Advanced SSR Commands

7. Passport and Document Commands

8. Fare Display Commands

9. Pricing Commands

10. Ticketing Commands

11. Electronic Miscellaneous Documents (EMD)

12. Queue Management

13. PNR History Commands

14. Itinerary & Printing

15. Schedule Change Commands

16. Timetable & Schedule

17. Hotel & Car Booking Commands

18. Advanced PNR Display

19. Seat Management

20. Miscellaneous Commands

Example Advanced Booking Workflow

1️⃣ Check availability
AN20JUNBLRDXB

2️⃣ Sell seat
SS1Y1

3️⃣ Add passenger
NM1SHARMA/RAHUL MR

4️⃣ Add passport
SRDOCS

5️⃣ Add meal request
SRVGML

6️⃣ Price ticket
FXP

7️⃣ Issue ticket
TTP

8️⃣ Email itinerary

IEE

ive Flight Booking Example in Amadeus (Step-by-Step)

AN20JUNBLRDXB

SS1Y3

NM1SHARMA/RAHUL MR

AP9876543210

AP +91 9876543210

APE-rahulsharma@email.com

TKTL15JUN

SRVGML

ET

ABC123

RTABC123

FXP

TTP

AN20JUNBLRDXB
SS1Y3
NM1SHARMA/RAHUL MR
AP9876543210
APE-rahul@email.com
TKTL15JUN
SRVGML
ET
RTABC123
FXP
TTP